RESPONDING TO COVID-19
Taking care of everyone – that’s what U.S. Xpress is focused on during this national health crisis. From our drivers and office/shop employees, to our community and valued customers, we’ve taken actions to ensure everyone’s health and safety while providing people across the country with the products they need to get through this time.
See how we’re addressing COVID-19 to help keep our trucks, and country, rolling.
Business Contingency Plans
We are continually monitoring the situation and gathering data from the Department of Health and Human Services (HHS), Centers for Disease Control and Prevention (CDC), and World Health Organization (WHO) to determine if additional measures are necessary.
We have created a taskforce to review and update our business contingency plans, policies, and procedures to ensure any impact to the safety of our office employees, drivers, customers, vendors, and contractors is minimized. Additionally, in order to ensure our mission critical operations are not affected if the situation continues to worsen, we are assessing specific risks and identifying mitigation plans.
Millions of people across the country are depending on the products made by our customers and hauled by you every day. Without you and other professional truck drivers, the situation our nation is experiencing could be much worse.
- First, thank you for the critical role you play in our economy and the lives of millions of people in this country. Everyone at U.S. Xpress is here to do whatever we can to support you.
- In case you didn’t know just how important you are, most grocery stores would run out of food in just three days if long-haul truckers stopped driving.
From monitoring the spread of COVID-19 (coronavirus) and sharing information, to implementing measures to protect your health, we’re taking action and urge you to do the same.
What we’re doing:
- Supporting you 24/7. We’ve put measures in place to ensure you’re supported while on the road. We’ve secured resources and adjusted staffing to be able to be there when you need answers – whether about COVID-19 or just the daily stuff.
- Monitoring the situation. We’re keeping a close eye on the situation and updates from the Centers for Disease Control (CDC) and other experts.
- Keeping you posted. We’ll share tips on protecting yourself and other information with you frequently through your Xpress Mobile App, your DriverTech unit and even on social media like Facebook.
- Providing resources. We’re doing our best to stock terminals and dedicated locations with supplies like disinfectants and cleaning supplies to help you protect yourself.
What you can do:
- Keep your distance. Keeping space between you and other people during this outbreak is one way to keep yourself from getting sick. When servicing a load, try to avoid spending too much time in lounges or areas where others may gather. The CDC recommends keeping more than 6 feet between you and other people when possible.
- Keep things clean. Yes, wash your hands with soap for 20 seconds. But also clean your cabs and any of your personal possessions that you touch frequently such as your phone. Frequent cleaning with disinfectant wipes can help reduce viruses lingering around on surfaces.
- Use your smarts. It’s easy to get caught up in the constant news about coronavirus, but keep in mind that we’re still in the middle of cold and flu season. If you have a sniffle or a fever, it very probably could be a cold or the flu. Don’t panic, call your healthcare provider and take care of yourself. And if you do need to get tested for coronavirus, insurance companies have agreed to waive the co-payment.
- Take precautions. Avoid touching your face (mouth, nose and eyes). Also cover your cough or sneeze into a tissue, then throw the tissue in the trash.
- Pick your worries! With lots of information circulating about the coronavirus, there are some things that the experts say don’t warrant concern. One of those is ordering items from China. According to Johns Hopkins Medicine, the likelihood of contracting the virus from items that have been shipped from China are very slim. We’re probably all better off concentrating on keeping clean hands and 6 foot distance from other people.
- Talk to us. Let us know if you or someone you have been in contact with has been diagnosed with COVID-19. You can call the driver hotline (844-879-7737) and speak with your fleet manager or account supervisor or contact your Human Resources Business Partner directly.
During this national health care emergency created by COVID-19, we are focused on serving our customers and the consumers who rely daily on their products.
Our business continuity plan is designed to ensure our ability to protect, respond, recover, and resume operations during a serious pandemic event.
What happens if I test positive for COVID-19?
For now, if you’re an office/shop employee who is unable to telecommute or a company driver and you test positive for COVID-19, you will be given emergency pay of $500 per week until you’re fully recovered.
Additionally, if you may be affected by or have come in contact with someone who tests positive, including other employees or customers, you will be contacted as soon as possible.
Any additional action or information will be handled on a case-by-case basis.
If I’m sent home due to exposure to COVID-19, and am unable to work from home, will I get paid?
If you have paid time off (PTO) available, you can use it along with your sick leave. If not, contact your HR Business Partner and they will address the situation on a case-by-case basis.
If I’m unable to work due to exposure to COVID-19, how will it affect my medical insurance since I won’t be receiving my normal paycheck?
We’ll work with you on a case-by-case basis to help either defer payments for medical insurance or find another solution.
Who do I speak to if I feel the proper precautions to protect against exposure to COVID-19 aren’t being taken?
If you feel like proper precautions are not being taken, please call your HR Business Partner.
If I don’t feel safe coming to work with this virus but am still instructed to come in, what options do I have?
If you do not feel safe coming to work, please call your HR Business Partner.
What is U.S. Xpress doing to assist and protect me if I’m still on the road and at customer locations?
On your DriverTech unit, you can use Amenity Stop Options to find nearby grocery stores where you can get food to make and/or eat in your cabs while many restaurants remain closed for the sake of social distancing.
We have also assigned a task force, headed up by Director of Driver Services Lynn Quintero, dedicated solely to ensuring everyone has access to U.S. Xpress facilities that are regularly disinfected and providing you with disinfecting supplies to use while you’re on the premises.
How is U.S. Xpress engaging customers to minimize human interaction when I’m at a customer’s location?
We have worked with our customers to reduce risk and minimize touchpoints as much as possible. In many customer locations, offices and common areas are closed or restricted, keys and spaces are disinfected after shifts, and gloves are being used when paperwork is handed off.
What pay packages/sick time policies are in place if I don’t feel well and think I should stop working to keep from spreading the virus?
Until further notice, if you are an office or shop employee who is unable to telecommute or a company driver and you test positive for COVID-19, you will be given emergency pay of $500 per week, up to the point of full recovery.
If you have tested positive for COVID-19, or have been in contact with someone who has, please self-report by contacting your manager or HR Business Partner immediately.
When are we returning to the office?
We will be out of our offices until at least April 30 and will continue to monitor the situation.
If I’m a parent and we return to the office while schools are still out, will there be an option for me to continue working from home?
We will work to be flexible if you need to work from home, addressing each situation on a case-by-case basis.
If I’m a Lease Purchase driver and I need to defer payments due to the COVID-19 pandemic, what are my options?
While we have no specific solution at the moment, we will work to be flexible, addressing each situation on a case-by-case basis.
How will home time be handled at the end of this pandemic if I’m staying out during it?
We will work with you on a case-by-case basis to make sure you get the home-time you’ve earned.
Is U.S. Xpress actively hiring new drivers?
We are actively hiring drivers in order to ensure we’re maintaining the number of drivers in our fleet.
You have questions, U.S. Xpress President & CEO Eric Fuller has answers. Ask him anything and he’ll get back to you as soon as possible.
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