A History of Looking to the Future
From day one in 1986, U.S. Xpress founders Max Fuller and Patrick Quinn were eager to harness the power of technology for the good of our customers and employees. We were proud early adopters of life-saving technologies like roll stability and accident mitigation systems, and we keep paving the way for safety with features like forward-facing event recorders. Thirty-six years later, we have a lot of miles in this industry to guide us as we continue to invest in and invent new technologies that tackle age-old truckload challenges to make goods move better every day.
Taking on Our Industry’s three Biggest Speed bumps
Breaking the Invisible Ceiling
You can’t see it, but it might as well be made of steel — no one has broken past more than 2% market share in our industry. As a veteran carrier with almost 40 years in this industry, we feel like we owe it to ourselves, our drivers, our carrier partners, and our customers to break it. For good. That’s why we have created two data-driven digital fleets unlike anything else out there to conquer the two toughest challenges that plague our industry: driver turnover and the traditional brokerage model.
Putting the Brakes on Driver Turnover
Here’s the brutal fact: On average, over-the-road carriers experience 140% turnover every single year, and if you can’t keep drivers seated, you can’t move freight and you can’t grow. One of our digital fleets is a magnet for drivers, working to permanently solve the driver turnover problem. It’s called “Variant,” because it was conceived from the start to be a complete departure from the norms of our industry. It was built for one purpose: To make drivers’ lives better by generating more paying miles and getting drivers home on time more consistently and predictably.
Reshaping the Brokerage Model
The traditional brokerage model essentially trades away the consistent service, predictability, and load visibility of asset-based capacity in exchange for quick access to more trucks when you need it. But what if brokerage capacity could be made to perform more like asset-based capacity? Our second digital fleet will create a huge community of small carriers that are tethered together into a digitally enabled fleet that works a lot more like an asset-based fleet, except that it can scale faster and almost without limits — ultimately giving our shipper customers access to thousands more reliable trucks at any given moment.
Leading the Way to Better, Every Day
Eric has served as Chief Executive Officer since March 2017 and as President since March 2018.
In 2018, he led the company through its initial public offering on the New York Stock Exchange and, beginning in 2019, built two new operating models from the ground up: a first-of-its-kind digital fleet, Variant, on the asset side, and Xpress Technologies, our reimagined brokerage division, on the third-party capacity side.
Passionate about technology, he continues to build an innovative culture that streamlines the value chain for U.S. Xpress customers, improves the overall driver experience, and transforms U.S. Xpress into a true digital transportation solutions provider. These efforts include significant investments in the future of the trucking industry, such as autonomous trucking and fuel cell technology.
Eric also guides the company in corporate responsibility and places a focus on devoting time and resources to creating a diverse, equitable, and inclusive workplace.
A staunch advocate for the trucking industry, Eric lobbies for a range of regulations that promote safety and environmental responsibility and serves on the board of directors for both the American Trucking Associations and the Trucking Alliance, a trucking safety advocacy group.
Max is widely respected within the trucking industry as a true innovator, evidenced by his award for innovation from the Smithsonian Institute in 2000. Under his leadership, U.S. Xpress became the second largest privately owned; truckload carrier in the nation, surpassing $1 billion in annual revenue in 2004. As Executive Chairman, he remains a full-time executive officer, focusing on long-term strategy, industry innovation, talent development, and equipment.
In addition to guiding U.S. Xpress to the forefront of the industry, he serves the community on several boards of directors and regularly accepts requests to share his insights at speaking engagements, including lending his expertise to presentations to the National Transportation Safety Board and the Department of Transportation.
He has held several roles in the company, including Treasurer, Secretary, Director of Accounting, Vice President of Accounting, and most recently, Senior Vice President of Accounting and Finance. Before joining our team, Eric worked as a Certified Public Accountant at Ernst & Young, LLP.
Eric is a graduate of the Samford University and received his Master of Accountancy from the University of Alabama in Tuscaloosa.
Chief People Officer
Amanda has served as Chief People Officer since August 2019.
In her current role, Amanda oversees the company’s Human Resources team and is responsible for all recruiting, onboarding, benefits and learning functions. She also leads the company’s initiatives around diversity and inclusion, assuring an equitable workplace.
She joined U.S. Xpress in 2004, working in several roles such as Benefits Manager, Benefits and Compensation Director, Senior Human Resources Director, Vice President of Human Resources, and Senior Vice President of Human Resources. She has worked in the Human Resources field in a variety of positions since 1993.
She holds a Bachelor of Science degree in Business Administration and Human Resources Management from Bryan College.
Nathan has served as Chief Legal Officer since January 2020.
He is responsible for managing and overseeing the Legal, Risk, and Safety departments, as well as providing strategic leadership and coordination of legal matters.
Before joining U.S. Xpress, Nathan was a member of the board of directors and acted as General Counsel and Corporate Secretary at Rinnai America Corporation, a global manufacturer of commercial and residential gas appliances, and the market leader in tankless water heaters. Prior to his time at Rinnai, he was Senior Counsel at Medtronic, Inc., where he provided general legal counsel to the company's Spine and Biologics Division, with primary responsibilities of supporting product development and business development efforts.
He is a graduate of Carson-Newman College and received his Juris Doctor, cum laude, from the Walter F. George School of Law at Mercer University.
Bryan Johnson, ED.D
Chief Transformation Officer
Bryan is responsible for working closely with the senior leadership team, focusing on leading cross-departmental projects, working with HR teams on educational training and development, and nurturing community partnerships to support area economic, talent, and workforce development. He leads enterprise-wide project management and helps focus talent and resources on initiatives that most impact the company's bottom line. In this role, he also leads technology and driver experience teams in developing best in class solutions for the enterprise.
Before joining U.S. Xpress, Bryan held the role of Hamilton County Schools (Tenn.) Superintendent. During his four-year tenure, he was named the top superintendent for the state of Tennessee, and in 2021, one of four finalists for the top superintendent for the entire nation. Bryan led initiatives that improved student performance, made significant strides in technology access, and recruited and developed talent across the system. He was responsible for managing an annual budget of more than $500 million and over 6,000 total employees for a system of more than 44,000 students.
He holds a bachelor’s degree in business administration from Austin Peay State University, a master’s degree in teaching from Belmont University, and a Doctor of Education in educational leadership and professional practice from Trevecca Nazarene University.
President of Dedicated
He is responsible for leading sales and operations for our Dedicated fleet of trucks and drivers serving a variety of customers throughout the country.
Justin started his career in the transportation industry in a management trainee position with U.S. Xpress in 2002. Since then, he has served in various roles, including Chief Revenue Officer, Chief Marketing Officer, Senior Vice President of Dedicated Operations, Vice President of Customer Service, and Vice President and General Manager of Southwest Operations.
He is responsible for leading sales, pricing and customer engagement and working with the leadership team in the execution of strategic initiatives.
Prior to joining U.S. Xpress, he spent 14 years at Whirlpool Corporation. Along with roles in Product Marketing, Merchandising, and Sales, he worked as Vice President and General Manager of Sales, Vice President and General Manager of Refrigeration, and Vice President and General Manager of eCommerce. He brings extensive experience in sales and operations, pricing and merchandising, customer experience, organization transformation, and general management to our team.
Jake earned his Bachelor of Science degree in Mechanical Engineering from Wayne State University in Detroit and his Master’s in Business Administration from Michigan State University.