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Our Guiding
Philosophy
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Gold-Medal Service...
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Since
founding U.S. Xpress, we have always maintained that no delivery was ever
complete unless the company provided the ultimate in customer satisfaction. We
have always focused considerable time and resources on ensuring our customer
service is second to none. Service is the cornerstone of every facet of our
business at U.S. Xpress. This is the very reason we have
developed a diverse corporate cultural that is bilingual and
has the ability to meet the needs of our International customers. Every member
of the 8,000-strong U.S. Xpress Team is committed to consistently meeting our
customers' expectations. We challenge all of our people to continually raise
the bar on defining service excellence.
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This approach to service has gained the
highest level of respect in the marketplace as U.S. Xpress, Inc. has twice
earned the top ranking in overall value among truckload carriers in Logistics
Management & Distribution Magazine's 2001 and 2002 "Quest for Quality"
awards. This prestigious honor is based upon surveys from more than 3,000
shippers in the categories of on-time performance, customer service, equipment
and operations, information technology and overall value. A medalist in this
survey for the third straight year, the "Quest for Quality" is further proof of
the commitment to service excellence at U.S. Xpress Enterprises.
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Technology: Staying a Step Ahead
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U.S. Xpress Enterprises has always
believed that our ability to apply the latest technological advances to the
marketplace will give our total team of professionals the tools they need to
establish the highest standards for just-in-time delivery and the best in value
for our customers. From becoming one of the first truckload carriers to fully
adopt satellite communications to building one of the most sophisticated
E-Business platforms in our industry, we have continually sought to develop and
implement tools that increase the productivity of our team and offer the most
for our customers' investment in transportation services. We feature an
Internet-based tracking system called Xpress Connect. Through Xpress Connect
customers can not only track the status of shipments, they can also receive
quotes on future loads, check distances, book shipments in advance and review
the paperwork on past bills of lading and proof of delivery.
Xpress Connect
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Offering Specific Answers for Today's Marketplace
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No matter the shipment, the entire business
world runs on a schedule. Every one of our customers has come to expect the
highest level of service in on-time pickup and delivery from U.S. Xpress
Enterprises. We specialize in partnering with customers who require
time-definite service because we understand that our best efforts help our
customers operate just-in-time manufacturing and distribution systems
efficiently. Our service can be the difference-maker in keeping customer
inventories low, while increasing asset utilization across your supply chain.
At U.S. Xpress Enterprises, we feature established pick-up and delivery
schedules, 24 hours a day, seven days a week. Our scope of services covers all
points in North America. The flexibility of our fleet and the additional
logistics resources available to the company as a founding member of
Transplace allows
U.S. Xpress Enterprises to cover the entire scope of our customers'
transportation needs. At U.S. Xpress Enterprises, it's just a matter of finding
the right fit.
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