Our Guiding Philosophy

    Gold-Medal Service...

Since founding U.S. Xpress, we have always maintained that no delivery was ever complete unless the company provided the ultimate in customer satisfaction. We have always focused considerable time and resources on ensuring our customer service is second to none. Service is the cornerstone of every facet of our business at U.S. Xpress. This is the very reason we have developed a diverse corporate cultural that is bilingual and has the ability to meet the needs of our International customers. Every member of the 8,000-strong U.S. Xpress Team is committed to consistently meeting our customers' expectations. We challenge all of our people to continually raise the bar on defining service excellence.

This approach to service has gained the highest level of respect in the marketplace as U.S. Xpress, Inc. has twice earned the top ranking in overall value among truckload carriers in Logistics Management & Distribution Magazine's 2001 and 2002 "Quest for Quality" awards. This prestigious honor is based upon surveys from more than 3,000 shippers in the categories of on-time performance, customer service, equipment and operations, information technology and overall value. A medalist in this survey for the third straight year, the "Quest for Quality" is further proof of the commitment to service excellence at U.S. Xpress Enterprises.

    Technology: Staying a Step Ahead

 U.S. Xpress Enterprises has always believed that our ability to apply the latest technological advances to the marketplace will give our total team of professionals the tools they need to establish the highest standards for just-in-time delivery and the best in value for our customers. From becoming one of the first truckload carriers to fully adopt satellite communications to building one of the most sophisticated E-Business platforms in our industry, we have continually sought to develop and implement tools that increase the productivity of our team and offer the most for our customers' investment in transportation services. We feature an Internet-based tracking system called Xpress Connect. Through Xpress Connect customers can not only track the status of shipments, they can also receive quotes on future loads, check distances, book shipments in advance and review the paperwork on past bills of lading and proof of delivery.  Xpress Connect

    Offering Specific Answers for Today's Marketplace

No matter the shipment, the entire business world runs on a schedule. Every one of our customers has come to expect the highest level of service in on-time pickup and delivery from U.S. Xpress Enterprises. We specialize in partnering with customers who require time-definite service because we understand that our best efforts help our customers operate just-in-time manufacturing and distribution systems efficiently. Our service can be the difference-maker in keeping customer inventories low, while increasing asset utilization across your supply chain. At U.S. Xpress Enterprises, we feature established pick-up and delivery schedules, 24 hours a day, seven days a week. Our scope of services covers all points in North America. The flexibility of our fleet and the additional logistics resources available to the company as a founding member of Transplace allows U.S. Xpress Enterprises to cover the entire scope of our customers' transportation needs. At U.S. Xpress Enterprises, it's just a matter of finding the right fit.