Demand Critical

Demand Critical

Redefining the Expedited Transportation Market.

  • On-demand capacity when and where you need it
  • Pickup in six hours or less in 60 major markets
  • Specialized cargo handling available

When you’re running short on time and options, you need a carrier that understands on-demand, urgent needs. Our Demand Critical services, managed through Xpress Direct, a division of U.S. Xpress Inc., provide the specialized capacity you need in a hurry. Whether it is a last-minute load, a one-time or annual project, an end-of-the-quarter pop-up fleet, disaster relief, or a single shipment with special requirements, Xpress Direct can find solutions that fit your needs.

A team of experts and a depth of resources

Xpress Direct is backed by U.S. Xpress Inc, one of the largest providers of expedited and time-definite services in the truckload sector. We seek to understand your needs and use all of our tools to find the right answers, especially for time-critical situations. Our resources include:

  • Over 8,000 state-of-the-art tractors
  • More than 22,000 air-ride, 53’ trailers/
  • Additional capacity and specialized equipment through a reliable brokerage network

Custom capacity for your needs

If you need time-critical response, exclusive-use vehicles, or supplemental capacity, we have the experience to provide the service you need, when you need it. We can leverage our capacity to cover surges, product rollouts, seasonal business, just-in-time deliveries, and business emergencies. We thrive on last-minute, end-of-quarter, Black Friday, and holiday surge shipping. Xpress Direct is also one of the largest yearly capacity providers for hurricane relief through many government and private entities.

When time really matters

We know how to move quickly. Xpress Direct offers pickup in six hours or less in 60 major markets. We’re also available 24/7 with on-the-spot quotes, to get you up and running in a hurry.

The drivers that make the difference

The drivers who haul our Demand Critical freight are accustomed to running air freight, and we’ve built a proven track record of success with these drivers who understand the mission-critical nature of safely hauling highly-sensitive expedited freight.

Technology that saves you time and headaches

We invest in the latest technology to track and report your loads, with full shipment visibility. Our advanced technology includes satellite-equipped navigation, EDI order tendering and tracking, secure 24/7 online access to orders and billing, e-billing, and personalized reporting. Xpress Direct also has the ability to send automatic email notification regarding the status of your expedited freight.

A commitment to safety

Throughout our history, U.S. Xpress has focused on safety and safety technology. We're committed to being at the forefront of safety compliance, using leading experts and comprehensive training to help ensure our drivers and staff are well prepared. As always, our trucks include the latest safety innovations, including up-to-date manual and auto-shift transmission technology, traction and stability control, and right-side cameras to minimize blind spots. Onboard communication systems feature text-to-speech capabilities to keep our drivers focused on the road ahead. You can trust your freight to one of the safest carriers in the business.

A concern for the earth

U.S. Xpress is a SmartWay Transport Partner, and won a 2009 SmartWay Environmental Excellence Award. We work hard to minimize our impact on the environment, including using more fuel-efficient tires, custom aerodynamic tractors and trailers, and technology to shorten trips and promote fuel conservation.

Operating Authorities & Tariff Information

Quick access to tariff information for U.S. Xpress and our operating authorities is right at your fingertips.

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Industry Solutions

Our Demand Critical services offer automotive companies expedited, time-critical solutions, and better inventory management.

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Real-time notifications of departures and arrivals.